FAQ

Our regular pizza base has just four ingredients: wheat flour, yeast, salt and water.

Yes. Every pizza on our menu is available on a gluten-free base: pick "gluten-free base" per pizza when ordering online, or ask at the counter. The base carries a small surcharge, shown at checkout. It is made from a rice-corn flour blend, yeast, olive oil, water and salt. We prepare gluten-free pizzas separately from the others, but all pizzas are baked in the same oven, our kitchens also handle wheat flour and have no dedicated gluten-free area, so traces cannot be completely ruled out. If you have coeliac disease, please weigh this yourself. A vegan version and lactose-free mozzarella are available for some pizzas only, see each pizza on the menu. Meat pizzas can be made dairy-free without cheese or with vegan cheese.

The gluten-free base ingredients: rice-corn flour blend, yeast, olive oil, water and salt.

Yes — lactose-free mozzarella is available for an additional €1. Not available for Margherita DOP, choose the regular Margherita instead.

Yes! Margherita, Parmigiana and ai Funghi are available vegan: choose the vegan version for each pizza when ordering online, or ask at the counter. Our dips are vegan too, and Jymy’s vegan pistachio ice cream is on the menu.

Each pizza on the menu has a list of allergens. If you're unsure about anything, feel free to ask our staff — we're happy to help.

You'll find the nutrition info and allergens for every pizza in the menu — open a product's details to see calories, ingredients and more.

Yes — both our mozzarella and our blue cheese (aurajuusto) are made from pasteurized milk. If you have questions about any other product (for example during pregnancy), our staff and customer service are happy to help.

Yes, they're a good fit: our kitchens do not handle nuts or egg as ingredients. The exception is the pre-packaged Jymy Pistachio ice cream, which contains pistachios. We can't promise a completely trace-free result, though, because there can be traces in the manufacturing chain of the industrial ingredients we use. If your allergy is serious, please always mention it when ordering so the kitchen can take it into account.

Our pepperoni and 'nduja are made from pork, and their country of origin is Denmark. Our ham is made from Finnish pork. Our tuna is MSC certified, caught in the Pacific Ocean and processed in Ecuador.

Yes — choose e-invoice as the payment method on the order form and enter your business ID and e-invoice address. We send the e-invoice with the order confirmation, payment term 14 days net; e-invoice orders are handled by email.

Possible — for example, regular team lunches or weekly group orders. Contact ryhmat@sotto.fi and we'll tailor an agreement.

Open positions can be found on the Careers page. If there's no suitable position available right now, you can send an open application to rekry@sotto.fi.

We are open to new franchise partners. Learn more about the concept on our Franchise page and submit an inquiry through the form.

Absolutely! Group orders are build-your-own — pizza 9 €, dip 1 € and drink 2 €, minimum 10 pizzas. Order at /en/groups.

You can place and pay for an order of 10–50 pizzas on the form at least 24 hours before the event, and it is confirmed once the payment is completed. Orders of 51–200 pizzas are best placed at least 3 days ahead and orders of over 200 pizzas at least 7 days ahead; we confirm these by email. The earlier you order, the better your chance of getting the time you want, because other orders can come in for the same time and the time is only secured once the order is confirmed. If you have less time, we check whether the kitchen can make it and confirm the order by email. Orders under 10 pizzas and same-day needs are quickest through our online store.

Orders are handled by the online store — you can order most easily from our restaurant pages by clicking the 'Order now' button. You can order for pickup or delivery (if the restaurant offers it).

Both work! When you order you can choose either pickup or home delivery. Delivery availability depends on the restaurant's delivery area.

You can always drop by! The fastest and most reliable way to order is our online store.

For normal orders, use our online store, where you can choose a pickup or delivery time. For larger orders (e.g. for a party, several pizzas) the best option is a group order: you build the order yourself and see the price instantly.

We accept orders during restaurant opening hours. Exact opening hours can be found on each restaurant's page. The online store typically closes about 30 minutes before the restaurant closes.

Payment methods depend on how you order or buy.

At the restaurant we accept debit and credit cards (including contactless, Apple Pay and Google Pay), cash, Sotto Pizzeria gift cards and the lunch benefits Edenred, ePassi and Wolt Benefits. The self-service kiosk takes cards, Apple Pay and Google Pay; to pay with cash, a lunch benefit or a gift card, order at the counter. MobilePay, Pluxee and Eazybreak aren't accepted at the restaurant.

In the online store (sotto.fi/en/order) you choose the payment method at checkout. The checkout shows the methods available for your order, for example card, Apple Pay and Google Pay. Sotto Pizzeria gift cards can't be used in the online store.

Pizza packages and group orders are paid in advance with a payment link that comes with your order confirmation by email. The payment page accepts, for example, card, Apple Pay, Google Pay, MobilePay and online bank payment. Companies and public organisations can choose e-invoice on the order form. Pizza packages and group orders can't be paid at the restaurant.

You can buy a gift card at sotto.fi/en/gift-card. The payment page accepts, for example, card, Apple Pay, Google Pay and MobilePay.

Yes — our restaurants' payment terminals support contactless payment, so Apple Pay and Google Pay work just like debit and credit cards.

Yes. Every Sotto restaurant has a self-service kiosk where you can order and pay yourself. The kiosk works in Finnish and English and accepts debit and credit cards. To pay with cash, a lunch benefit or a gift card, order at the counter.

We're sorry! If you ordered through our online store at sotto.fi, contact us directly: email asiakaspalvelu@sotto.fi with the restaurant, the date and what was missing or wrong, and our customer service will sort it out with you. If you ordered in the Wolt app, report it directly in the app, which has your order details and is the fastest channel.

Yes. Changes — flavours, quantity and time of day — are free of charge up to 12 hours before the event: easiest via the Edit your order link in your confirmation email, or reply to the confirmation / write to ryhmat@sotto.fi; for urgent same-day changes, call the restaurant directly. Less than 72 hours before the event, a paid order (for business orders, a confirmed one) can only be increased or changed so that the total does not go down; reductions are then handled under the cancellation terms. Moving the date is agreed by replying to the confirmation email; less than 72 hours before the event, the cancellation terms apply to it. For private customers the order becomes binding only once it is paid (the payment due time and how to pay are shown on your order page and in your email) — not paying by the due date lapses the order free of charge. After payment (and for business orders, from confirmation) cancellation is free of charge up to 7 days before the event; after that we retain 50% of the order value, and cancellations less than 72 hours before the event are charged in full — ingredients and capacity have already been reserved for you.

If you ordered through our online store at sotto.fi, contact us directly: email asiakaspalvelu@sotto.fi or use our contact form. Tell us the restaurant, the time of the order and what you would like to change or cancel, and our customer service will look into it for you. If you ordered in the Wolt app, make the change or cancellation directly in the app.

Online-store orders (pickup and delivery) are packed to take away by default. If you would like to eat in, come to the restaurant and order there: walk-ins are always welcome. Tables can only be reserved for groups of 10–20 people with a group order. If there is room, the staff can plate a pickup order too, but we cannot promise that in advance.

Orders go through our online store, and large orders through the group order form. For anything else, the surest way to reach us is our contact form. The phone number is on the restaurant's page, but during service we usually don't have time to answer.

Yes! You can add extra toppings to your pizza for 2 € per topping. We also offer seasonings for 0,50 € each: garlic oil, chilli oil, oregano and black pepper.

Our pizzas are about 30 cm in diameter.

Our Neapolitan-style pizzas are served whole, uncut. For group orders you can add slicing as a service for 0,50 € per pizza (pickup and delivery only).

We collect the information you give us yourself in forms, the chat, orders and email, for example your name, contact details and message. If you allow cookies, we also collect information about how the site is used for analytics and marketing, and some measurement also works without cookies. Our privacy policy and cookie policy explain this in detail.

Yes. Essential cookies are always on because the site needs them to work. We use analytics and marketing cookies (for example Google Analytics, Microsoft Clarity, Meta, TikTok and Google Ads) only if you allow them, and you can change your choice at any time via the Cookie settings link at the bottom of the page. Our cookie policy explains what we measure even without cookies and who receives the data.

On the homepage, you'll find a restaurant selector that shows the nearest locations based on your location (sharing location is optional). All our restaurants are listed on the Restaurants page.

Yes — for example, on Christmas and May Day, hours may be reduced. Always check the restaurant's own page, special hours are updated there.

We don't take table reservations for small parties, but walk-ins are always welcome! During busy times there may be a short wait, and our staff will give you an estimate of the queue when you place your order. Groups of 10–20 people can get a table at our Helsinki, Vantaa, Porvoo and Lahti restaurants by pre-ordering the pizzas with our group order form. Larger groups are arranged separately.

Yes. You can buy a gift card online at sotto.fi/en/gift-card.

Choose the amount yourself between 5 and 500 euros, with ready options of 10, 20 and 50 euros. The card is emailed to the recipient right after payment, and the code also comes as a PDF attachment you can print and give as a physical gift.

The gift card works at every Sotto restaurant and is valid for 12 months from purchase. It can be used in one visit or across several, until the balance runs out.

Parking options by restaurant:

• Helsinki Käpylä — free 2 h in the parking garage
• Helsinki Sompasaari — paid street parking
• Helsinki Munkkiniemi — paid street parking
• Vantaa Tikkurila — free street parking with a parking disc
• Porvoo — paid or disc street parking nearby
• Tampere — paid street parking nearby
• Turku Centre — paid street parking nearby
• Turku Länsi 1 — free parking area with a disc
• Lahti — paid street parking

Yes! We hold an alcohol licence, and our restaurants serve beer, cider, long drink and wine. Drinks are served on-site at the restaurant.

Bottled beer, cider and long drink can also be bought to take away between 9 and 21 during the restaurant's opening hours. Draught beer and wine are not sold to take away, and alcohol can't be ordered from the online store. Alcohol is sold only to customers aged 18 or over.

Accessibility varies by restaurant:

• Helsinki Käpylä — step-free access
• Helsinki Sompasaari — step-free access
• Helsinki Munkkiniemi — step-free access (ramp)
• Vantaa Tikkurila — a few steps at the entrance (not step-free)
• Porvoo — step-free access
• Tampere — a few steps at the entrance
• Turku Centre — a few steps at the entrance
• Turku Länsi 1 — step-free access
• Lahti — step-free access

We're happy to help — just ask our staff if you need assistance.

Yes — high chairs are available in all our restaurants. Families with children are warmly welcome!

Sotto keeps growing and new restaurants are in the works! We can't promise specific towns yet — follow our news to hear about new openings first. Would you like a Sotto in your area? Check out our franchise opportunity.

Yes! Dogs are always welcome 🐶