Frequently asked
Answers to the most common questions. If you can't find an answer, send us a message via the contact form.
Our regular pizza base has just four ingredients: wheat flour, yeast, salt and water.
Yes — gluten-free base is available for all pizzas! We prepare gluten-free products separately, but we don't have a dedicated gluten-free area — absolute contamination-free cannot be guaranteed.
The gluten-free base ingredients: rice-corn flour blend, yeast, olive oil, water and salt.
Yes — lactose-free mozzarella is available for an additional €1.
Yes! All vegetarian pizzas can be made vegan. Dips are also vegan and we have Jymy’s vegan pistachio icecream.
Each pizza on the menu has a list of allergens. If you're unsure about anything, feel free to ask our staff — we're happy to help.
You'll find the nutrition info and allergens for every pizza in the menu — open a product's details to see calories, ingredients and more.
Yes — both our mozzarella and our blue cheese (aurajuusto) are made from pasteurized milk. If you have questions about any other product (for example during pregnancy), our staff and customer service are happy to help.
Yes, they're a good fit: our kitchens do not handle nuts or egg as ingredients at all. We can't promise a completely trace-free result, though, because there can be traces in the manufacturing chain of the industrial ingredients we use. If your allergy is serious, please always mention it when ordering so the kitchen can take it into account.
Yes — for corporate clients, we provide an e-invoice for group orders. Please provide your business ID in the quote request.
Possible — for example, regular team lunches or weekly group orders. Contact ryhmat@sotto.fi and we'll tailor an agreement.
Open positions can be found on the Careers page. If there's no suitable position available right now, you can send an open application to rekry@sotto.fi.
We are open to new franchise partners. Learn more about the concept on our Franchise page and submit an inquiry through the form.
Absolutely! Group orders are build-your-own — pizza 9 €, dip 1 € and drink 2 €, minimum 10 pizzas. Request a quote at /en/groups.
We recommend one week in advance, especially for large groups. We can respond faster to smaller orders. For custom pizzas, we need 7 days.
Orders are handled by the online store — you can order most easily from our restaurant pages by clicking the 'Order now' button. You can order for pickup or delivery (if the restaurant offers it).
Both work! When you order you can choose either pickup or home delivery. Delivery availability depends on the restaurant's delivery area.
You can always drop by! You can also call the restaurant, but during service we can't always answer — the fastest and most reliable way to order is our online store.
For normal orders, use our order portal, where you can choose a pickup or delivery time. For larger orders (e.g. for a party, several pizzas) the best option is a group order with pizza packages.
We accept orders during restaurant opening hours. Exact opening hours can be found on each restaurant's page. The online store typically closes about 30 minutes before the restaurant closes.
In the restaurant we accept debit and credit cards, cash, and the lunch benefits Edenred, Smartum, ePassi and Wolt Benefits. For online orders you can pay by card or with the Wolt Benefits lunch benefit.
Yes — our restaurants' payment terminals support contactless payment, so Apple Pay and Google Pay work just like debit and credit cards.
We're sorry! If you ordered via the Wolt app, report it directly in the app. If you ordered through our online store, Wolt customer service will help you. For compensation matters you can also email asiakaspalvelu@sotto.fi — include the restaurant, date and what was missing, and our customer service will look into it with you.
Changes to a group order (pizza packages) — flavours, quantity and timing — are free of charge up to 72 hours before your event: just reply to your order confirmation or email ryhmat@sotto.fi. Cancellation is free of charge up to 7 days before the event; after that we charge 50 % of the order value, and the full price for cancellations made less than 72 hours before.
Changes and any problems with an order are handled wherever you placed it: if you ordered in the Wolt app, make the change there; if you ordered via our online store (sotto.fi/order), Wolt customer service will help you. You can also always reach us via our contact form.
You're welcome to call the restaurant, but during the busiest times the phone may not always be answered. The surest way to reach us is our contact form — your message goes straight to the right person and we'll reply as soon as we can.
Yes! You can add extra toppings to your pizza for 2 € per topping.
Our pizzas are about 30 cm in diameter.
Our Neapolitan-style pizzas are served whole, uncut. For group orders you can add slicing as a service for 0.50 € per pizza (pickup and delivery only).
We only collect the information you provide in forms (e.g., name, email, message). A detailed description can be found in our privacy policy.
We only use essential cookies. We do not share data with third parties for marketing purposes. Read more in our cookie policy.
On the homepage, you'll find a restaurant selector that shows the nearest locations based on your location (sharing location is optional). All our restaurants are listed on the Restaurants page.
Yes — for example, on Christmas and May Day, hours may be reduced. Always check the restaurant's own page, special hours are updated there.
We don't take table reservations, but walk-ins are always welcome! During busy times there may be a short wait — our staff will give you an estimate of the queue when you place your order.
Unfortunately no, for the moment. We are trying to bring gift cards as soon as possible!
Parking options by restaurant:
Yes! We hold an alcohol licence, and our restaurants serve beer, cider, long drink and wine. Drinks are served on-site at the restaurant.
Turku Länsi 1 is coming! The exact opening date hasn't been confirmed yet — follow our news and you'll hear as soon as it is.
A new Sotto is opening in Lahti during summer 2026 — the exact opening date hasn't been confirmed yet. Follow our news and you'll hear as soon as the date is set!
Accessibility varies by restaurant:
We're happy to help — just ask our staff if you need assistance.
Yes — high chairs are available in all our restaurants. Families with children are warmly welcome!
Sotto keeps growing and new restaurants are in the works! We can't promise specific towns yet — follow our news to hear about new openings first. Would you like a Sotto in your area? Check out our franchise opportunity.
Yes! Dogs are always welcome 🐶
Send us a message or chat with Giuseppo — we usually reply within 1–2 business days.
Frequently asked